Refund policy

Returns & Refund Policy

We want you to love your DewDropHues purchase. If something isn’t quite right, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at dewdrophues@gmail.com.
Returns sent without prior approval will not be accepted.

Approved returns should be sent to:

DewDropHues
175 Baypointe Pkwy, Apt 109
San Jose, CA 95134

Return Shipping Fees (US Orders)

For returns not related to damages, defects, or incorrect items, a flat return shipping fee will be deducted from your refund based on the product category:

  • Bedding (Bedsheet Sets, Jaipuri Razai, Quilts): $15

  • Living (Throw Blankets, Throw Pillows, Accent Pillows): $12

  • Bath & Kitchen Textiles (Towels, Table Linens, Kitchen Towels, Aprons): $10

  • Small Home Accents / Edits (Blue Pottery, Trinkets, Accessories): $8–$10

✔ Return shipping fees are waived if the return is due to a defective, damaged, or incorrect item.

Damages & Issues

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at dewdrophues@gmail.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

  • Sale items

  • Gift cards

  • Custom or personalized items

  • Perishable goods (such as food, flowers, or plants)

  • Personal care goods

  • Hazardous materials or flammable items

If you’re unsure about a specific item, feel free to contact us before purchasing.

Exchanges

We do not offer direct exchanges.
The quickest way to receive a new item is to return the original purchase and place a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must meet the same eligibility conditions outlined above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow up to 10 business days for processing

  • Banks and credit card companies may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at dewdrophues@gmail.com.